About Me
Software Engineering graduate with a passion for making technology accessible, personal, and genuinely useful. I thrive at the intersection of technical depth and human communication — whether that's translating complex systems into clear concepts, understanding what users actually need, or building tools that solve real problems. Naturally curious, independently driven, and energized by work that connects people to technology in meaningful ways.
Skills
Languages
Python Java C/C++ SQL JavaScript (Node.js, React)
Tools & Platforms
Git / GitHub Azure MongoDB PostgreSQL Express.js
AI & Automation
Agentic Workflow Design API Orchestration Prompt Engineering
Core Strengths
Requirements Analysis Stakeholder Communication Technical Writing User Empathy
Experience
- Elicited and translated complex client requirements into precise broadcast router system configurations for enterprise clients including NHL/NFL/MLB franchises, major telecoms, and NASA — contracts valued $50K–$200K+.
- Achieved 100% quote accuracy after first month, with proposals consistently accepted without revision; developed strong instincts for anticipating unstated client needs.
- Acted as a communication bridge between external sales reps and internal technical teams, ensuring client intent was preserved through the full quoting lifecycle.
- Gained hands-on fluency with proprietary technical tools and internal SQL-style databases to configure and document high-value systems under deadline.
- Maintained full AGCO regulatory compliance across all shift operations at a high-volume corporate retail location, consistently meeting the elevated standards of a multi-location provincial chain.
- Consistently exceeded tracked KPIs including units per transaction, attachment rate, and customer satisfaction scores — performance benchmarked against staff across the Sessions network.
- Executed full closing procedures including cash reconciliation, bank deposit preparation, and end-of-day reporting with precision and accountability under tight time constraints.
- Leveraged deep product knowledge to guide a high-traffic customer base toward tailored cannabis recommendations, supporting Sessions' brand promise of education-first, community-centered retail.
- Managed full independent store operations including compliance audits, cash reconciliation, and inventory — maintaining 100% AGCO regulatory compliance.
- Built trusted advisor relationships with a diverse customer base, consistently translating complex product knowledge into approachable, personalized recommendations.
- Processed and documented OCS shipments valued at $20K+ per delivery with precision and accountability.
- Supported 200+ customers daily in a flagship retail environment; contributed to $200K+ weekend sales by maintaining high-quality service during peak traffic periods.
Education
- Relevant coursework: Requirements Engineering, Software Architecture, Human-Computer Interaction, Systems Design.